Information We Collect
At Mythic Storm Nexora Hotel, we collect information to provide you with exceptional service and personalized experiences. The types of information we collect include:
Personal Information
- Name, address, phone number, and email address
- Payment card information and billing details
- Government-issued ID for registration purposes
- Special preferences and accessibility requirements
- Loyalty program information
Automatically Collected Information
- IP address and device information
- Website usage data and cookies
- Location data when using our mobile services
- Security camera footage in public areas
How We Use Your Information
We use your personal information for the following purposes:
- Processing reservations and providing hotel services
- Personalizing your stay experience
- Processing payments and managing your account
- Communicating about your reservation and hotel services
- Marketing communications (with your consent)
- Improving our services and website functionality
- Complying with legal obligations
- Ensuring security and safety of guests and staff
Information Sharing
We may share your information in the following circumstances:
- Service Providers: Third-party companies that help us operate our business
- Business Partners: Airlines, car rental companies, and other travel partners
- Legal Requirements: When required by law or to protect our rights
- Emergency Situations: To protect the safety of guests and staff
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption of sensitive data during transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Staff training on data protection practices
- Incident response procedures
Your Rights and Choices
Under applicable privacy laws, you have the following rights:
- Access: Request information about the personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Consent Withdrawal: Withdraw consent for marketing communications
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and performance
- Provide personalized content and advertisements
- Enable social media features
You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to:
- Provide services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When no longer needed, we securely delete or anonymize your information.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting updates on our website
- Sending email notifications to registered users
- Providing notice during the reservation process
Last Updated: December 2024